Support
Got a question, or is something not working as expected? Check the FAQ or write to us and we'll get back to you as soon as we can, usually within 1 or 2 business days. We reply in English.
Frequently asked questions
How do I restore my Pro purchase on a new phone?
Sign in with the same account. Purchases are tied to your household, so they activate by themselves. If they don't show up, go to Settings → plan → Restore purchases.
I bought on iPhone. Does it work on Android and on the web?
Yes. Pro belongs to the household and works on every device and for every member.
Is there a subscription?
No. Pro is a one-time payment. It includes artificial intelligence for a year; when it ends, if you want to keep it, you buy "One more year of AI" ($1.99) whenever you decide. It doesn't renew by itself and there's nothing to cancel.
What happens if I run out of AI uses?
The app keeps working the same: "What should I wear?" suggests automatic outfits based on the weather, and each piece's details are filled in by hand. The free version gives you 10 trial uses; with Pro the AI is included for a year (with a daily safety cap) and renews year by year after that.
The app doesn't show me the weather
Check that you've allowed location access (phone Settings → Tu Ropero → Location → While Using) or pick your city by tapping the city name on the Home screen.
How do I invite my family?
In Settings → Household you'll find your invite code. The other person installs the app, creates their account and chooses "Join a household".
How do I delete my account and my data?
From the app: Settings → Account → Delete account. Your account, clothes and photos are deleted for good. If you can't access the app, write to us from the form below with the reason "Account or data deletion". More details on deleting your account.
How do I request a refund?
Payments are handled by Apple and Google. Request a refund at reportaproblem.apple.com or from your Google Play order history.
Contact
You can also email us at info@atalcazar.com.